Shipping Policy

Last Updated: September 2026

Thank you for shopping with Vellevelorani. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery timelines, tracking information, and other important shipping-related terms.

Our goal is to provide a clear and reliable delivery experience for customers purchasing our ceramic home décor and lifestyle products.

1. Order Processing

Most orders are processed and prepared for shipment within 3 business days after payment has been successfully confirmed.

During the processing period, we may:

  • Verify order information
  • Prepare products for shipment
  • Conduct quality checks where applicable
  • Package items securely for transportation

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

Our standard shipping terms are:

  • Shipping Fee: $5.99 USD per order
  • Estimated Delivery Time: 10–30 business days after dispatch

Including order processing time, the estimated total delivery timeframe is approximately:

13–33 business days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination country
  • Carrier operations
  • Customs processing
  • Weather conditions
  • Other circumstances outside our reasonable control

3. International Shipping

We provide international shipping to many destinations worldwide.

Depending on product availability, destination, and logistics arrangements, orders may be fulfilled through different fulfillment partners or shipping locations to provide the most efficient available delivery method.

If we are unable to ship to a specific destination, our customer support team will contact the customer regarding available options.

4. Shipment Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Customers may use the provided tracking number to monitor shipment progress through available tracking services, including:

17track.net

Please note that tracking information may require several business days after shipment dispatch before the first updates appear.

Temporary gaps in tracking updates may occur while packages are transferred between different transportation facilities.

5. Separate Shipments

For orders containing multiple products, items may occasionally be shipped separately.

This may occur when products are fulfilled from different locations or require different handling arrangements.

If multiple packages are shipped, each shipment may have its own tracking number and shipping confirmation notification.

6. Order Changes & Address Updates

If you need to modify your order information, please contact us as soon as possible after completing your purchase.

Requests involving:

  • Shipping address changes
  • Recipient information updates
  • Product variations
  • Quantity adjustments

must be submitted before the order enters fulfillment or shipping processing.

Please contact:

Email: support@vellevelorani.com

Once an order has been dispatched, we are unable to guarantee that changes can be made.

7. Delivery Issues

If a package cannot be delivered because of an incorrect address, incomplete delivery information, or failure to collect the package within the carrier’s required holding period, additional shipping arrangements may be required.

Customers are responsible for providing accurate and complete shipping information during checkout.

8. Tracking Delays

Tracking updates may occasionally be delayed due to carrier system updates, transportation transfers, customs procedures, or other logistical factors.

If tracking information has not updated for more than 7 consecutive days, customers may contact our support team for assistance.

We will review the shipment status and assist where possible.

9. Lost or Damaged Shipments

If a shipment is confirmed lost during transportation, customers should contact our support team.

We will work with the applicable carrier and review available solutions.

For products damaged during delivery, customers should refer to our Return Policy and submit the required documentation, including photos or videos of the damaged item and packaging.

10. Customs Duties & Import Charges

For international orders, customers may be responsible for any additional charges imposed by the destination country, including:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Clearance charges

These charges are generally separate from the product price and standard shipping fee unless otherwise stated during checkout.

Customers are responsible for understanding any import requirements applicable to their destination.

11. Shipping Responsibility

By placing an order with Vellevelorani, customers acknowledge that:

  • Delivery times are estimates and may vary.
  • Delays caused by carriers, customs authorities, weather, or other external circumstances are outside our reasonable control.
  • Customers are responsible for providing accurate shipping information.
  • Once tracking confirms delivery to the provided address, responsibility for loss or theft after delivery may be limited according to applicable law.

Contact Information

For questions regarding shipping or an existing order, please contact:

Brand Name: Vellevelorani
Company Name: Libero Hong Kong Limited
Website: vellevelorani.com
Email: support@vellevelorani.com
Phone: +1 (910) 773-3980

When contacting us about an order, please include your Order Number and the email address used during checkout so we can assist you efficiently.