Shipping Policy
Last Updated: July 25, 2025
Shipping & Fulfillment Policy
This policy provides an overview of our order preparation, shipping arrangements, delivery estimates, tracking procedures, and responsibilities associated with international shipments.
1. Processing & Dispatch
Orders are normally processed and transferred to the appropriate carrier within 3 business days of successful placement.
Our preparation period includes order confirmation, quality review, packaging, and dispatch coordination.
Orders submitted on weekends or recognized public holidays will be processed beginning on the following business day.
2. Shipping Charges & Estimated Transit
Our current standard worldwide shipping terms are:
- Shipping Fee: $5.99 USD
- Estimated Carrier Transit: 10–20 business days
Taking both warehouse processing and transit into account, the approximate end-to-end delivery period is 13–23 business days.
These figures are provided for planning purposes only and should not be interpreted as guaranteed delivery dates.
3. Circumstances That May Affect Delivery
Delivery schedules may be extended by circumstances outside our reasonable control.
Such circumstances may include:
- Customs review, import clearance, or border procedures
- Carrier interruptions, transportation constraints, or logistical delays
We appreciate customers' patience where such external circumstances affect delivery.
4. Shipment Tracking
A shipping confirmation email will be provided once your order has been dispatched. This notification will include the relevant tracking number.
Tracking may be accessed through:
Carrier tracking systems may require several business days to begin displaying movement after dispatch.
5. Separate Shipments
For orders containing multiple products, individual items may be sourced from separate fulfillment facilities.
As a result, a single order may arrive in multiple parcels. Each parcel will be issued a separate tracking number and corresponding shipping notification.
6. Order Amendment Requests
Requests to revise an order, including shipping address, recipient details, product size, color, or quantity, must be submitted promptly.
Customers are strongly encouraged to contact support@hazelchrysanthmart.com, preferably within 12 hours of checkout, and in all cases before shipment processing begins.
Requests should contain:
-
Order Number (e.g.,
071SHOP-123331) - Order Email
- A complete description of the requested modification
We will make reasonable efforts to process eligible amendments, but no modification can be guaranteed after fulfillment operations have commenced.
7. Delivery Failures
When a carrier is unable to complete delivery, the shipment may be transferred to or held at a local carrier facility.
Customers should contact the local carrier directly using the provided tracking number to arrange collection or another delivery attempt.
We disclaim responsibility for shipments returned because of an inaccurate customer-provided address or failure to collect the parcel within the carrier's prescribed holding period.
8. Tracking Inactivity
Temporary gaps in scan activity may occur while shipments move between carrier locations.
Where the tracking history records activity during the preceding 7 days, the shipment should generally be considered active within the carrier network.
Where no tracking event has been recorded for more than 7 consecutive days, customers should contact our support team for further assistance.
9. Lost Shipments & Confirmed Delivery
If a shipment has had no tracking activity for more than 7 consecutive days, customers may contact us to request assistance.
We will submit the matter to the relevant carrier for investigation.
When the carrier confirms that a parcel has been lost, we will arrange a replacement shipment without additional shipping charges.
Our responsibility does not extend to shipments whose tracking status has been recorded as “Delivered.” We are not responsible for loss or theft occurring after the carrier confirms delivery to the address supplied with the order.
10. Delivery Locations & Fulfillment Sources
Worldwide Service:
We support international shipping to destinations serviced by our logistics network. If a particular country cannot be served, we will contact the customer regarding possible alternatives.
Fulfillment Locations:
Products may be dispatched from fulfillment facilities in the United States, Canada, Australia, and the European Union, or directly from our manufacturing partners, depending on inventory availability and destination.
11. Shipping Disclaimer
Placement of an order constitutes acknowledgment of the following conditions:
- Estimated Transit Times: All processing and shipping periods are estimates and may vary. We are not responsible for delays caused by customs authorities, shipping carriers, or circumstances outside our control.
- Customs & Import Costs: Any customs duties, import taxes, government charges, or related fees imposed by the destination country are the responsibility of the purchaser and are excluded from the listed product and shipping prices.
- Accuracy of Shipping Details: Customers are responsible for providing complete and accurate delivery information. We are not responsible for shipments lost or returned because of incorrect or incomplete addresses.
- Carrier-Confirmed Delivery: Once the carrier records the shipment as delivered, our delivery obligations are considered fulfilled. We are not liable for subsequent loss or theft.
For any shipping-related questions, please contact support@vellevelorani.com.
For efficient assistance, include your Order Number (e.g., 031SHOP-1938) and the email address used when the order was placed.