Return Policy

Product Issue & Claims Policy

At our company, we are committed to providing products that meet expected quality standards. This policy establishes the conditions and procedures for addressing merchandise that arrives damaged, defective, or inconsistent with the original order.

Customers should review these terms prior to purchase.

1. Final Sale Terms

Unless an order qualifies under the specific claim provisions described below, all purchases are considered final.

Standard returns and product exchanges are not available.

Exceptions are limited to verified cases involving product defects, delivery-related damage, or shipment of an incorrect item.

2. Claims for Damaged, Defective, or Incorrect Products

Customers are responsible for reviewing delivered merchandise promptly after receipt.

Notification Deadline:
Any qualifying issue must be reported to our customer service team within 7 days from the confirmed delivery date.

Required Claim Documentation:
Requests must be emailed to support@vellevelorani.com and include all of the following:

• Order Number (for example, 015SHOP-1218)
• Order Email
• A detailed description of the reported issue
• Clear photographic or video evidence demonstrating the damage, defect, or incorrect item

Incomplete submissions may delay the review process.

Assessment & Resolution:
Every claim is evaluated individually based on the information submitted.

Following review, our company will determine the appropriate resolution at its discretion. Depending on the circumstances, an approved claim may result in a replacement product, partial reimbursement, or full reimbursement.

3. Refund Terms

When a full or partial refund is approved, the funds will be credited to the original payment method used for the transaction.

Customers should allow approximately 7–12 business days for the refund to be reflected on their statement. Processing and posting times ultimately depend on the relevant bank, card issuer, or payment institution.

4. Exchanges & Product Replacements

Product exchanges are not offered.

Where a damaged or defective product has been reported and the claim has been formally approved, a replacement may be provided at our discretion and in accordance with this policy.

5. Unauthorized Merchandise Returns

We do not accept responsibility for products returned without prior authorization from our support team.

Please do not ship merchandise back unless you have received explicit instructions from our customer service department.

Packages returned without approval will not be processed for a refund or replacement and may be disposed of without prior notification.

6. Customer Support

For questions regarding this policy or to initiate a claim, please contact support@vellevelorani.com.

To allow us to identify your transaction promptly, every request should include your Order Number (e.g., 015SHOP-1218) and the Order Email associated with the purchase.