Return Policy
Last Updated: September 2026
Thank you for shopping with Vellevelorani. This Return Policy explains the conditions and procedures that apply to product issues, including items that arrive damaged, defective, or different from the product ordered.
Please review this policy carefully before completing your purchase.
1. Return Eligibility
Due to the nature of our products and international fulfillment process, we do not accept general returns or exchanges for reasons such as changing your mind, ordering the wrong item, or personal preference.
However, customers may contact us for assistance if an order involves:
- A product that arrives damaged during delivery
- A defective or faulty product
- An incorrect item received
- A product that is materially different from the description provided on our website
All requests are reviewed individually according to the conditions outlined in this policy.
2. Reporting Damaged, Defective, or Incorrect Items
Customers should inspect their order as soon as possible after delivery.
Claim Deadline
Any claim regarding damaged, defective, missing, or incorrect products must be submitted within 7 days after the confirmed delivery date.
Requests submitted after this period may not be eligible for review.
Required Information
Please contact our customer support team at:
Email: support@vellevelorani.com
To help us review your request efficiently, please provide:
- Order Number
- Order Email Address
- A detailed description of the issue
- Clear photos or videos showing the product condition
- Photos of the packaging and shipping label when applicable
Providing complete information helps us evaluate the claim and determine the appropriate resolution.
3. Review Process & Resolution
After receiving your claim, our support team will review the submitted information.
If your claim is approved, we may provide one of the following resolutions depending on the circumstances:
- A replacement product
- A partial refund
- A full refund
The final resolution will be determined based on the specific situation, product condition, and available options.
4. Refund Processing
If a refund is approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refund to appear in your account after processing.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
5. Replacement Policy
Replacement products may be provided for approved claims involving:
- Products damaged during delivery
- Manufacturing defects
- Incorrect items shipped
Replacement availability may depend on product inventory and shipping conditions.
Our customer support team will provide further instructions when a replacement is approved.
6. Unauthorized Returns
Please do not return products without first receiving authorization and return instructions from our customer support team.
Returns sent without prior approval may not be accepted or processed.
If a return is authorized, our team will provide the applicable return instructions, including the return address and required steps.
7. Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible after placing your order.
Requests can only be considered before the order enters fulfillment or shipping processing.
Once an order has been dispatched, cancellation or modification may no longer be available.
8. Contact Information
For questions regarding this Return Policy or to submit a product claim, please contact:
Brand Name: Vellevelorani
Company Name: Libero Hong Kong Limited
Website: vellevelorani.com
Email: support@vellevelorani.com
Phone: +1 (910) 773-3980
When contacting us regarding an order, please include your Order Number and the email address used during checkout so we can assist you efficiently.