Contact Us
Customer Support
Our team is committed to providing prompt and reliable assistance. Whether you need product information or support with a recent purchase, we are here to help.
Priority Support via Text
For time-sensitive questions and the quickest response, please contact us by text at +1 (213) 306-5842. Our team reviews text inquiries throughout the day and responds as promptly as possible.
- Customer Text Line: +1 (910) 773-3980
Email Customer Service
Our customer service inbox remains available 24 hours a day, 7 days a week. We aim to review and respond to all email requests within one business day.
- Customer Service Email: support@vellevelorani.com
Phone Assistance
For customers who prefer personal assistance, our team can be reached at +1 (213) 306-5842. Should your call go unanswered, please leave a voicemail with your full name and order number. We will return your call or contact you by text shortly afterward.
Information to Include With Your Request
Providing the following information when contacting customer support will help us identify your order and resolve your request more efficiently:
- Full Name listed on the order
- Order Number (e.g., 042SHOP-1442)
- Checkout Email Address