Contact Us

Customer Support

Our team is committed to providing timely and dependable assistance. Whether you have a question about one of our products or need help with an existing order, we are here to support you.

Priority Support via Text

For urgent questions or the quickest response, we recommend contacting us by text message. Our support team regularly reviews incoming messages throughout the day and will respond as soon as possible.

  • Customer Text Line: +1 (910) 773-3980

Email Customer Service

Our customer service inbox is available 24 hours a day, 7 days a week. We aim to review and respond to customer inquiries within one business day.

Phone Assistance

Prefer to speak with a member of our team? You can reach us at +1 (910) 773-3980.

If your call is not answered, please leave a voicemail with your full name and order number. We will return your call or contact you by text as soon as possible.

Information to Include With Your Request

To help us locate your order and resolve your request more efficiently, please include the following information when contacting customer support:

  • Full Name listed on the order
  • Order Number (e.g., 042SHOP-1442)
  • Checkout Email Address

Company Information

  • Brand Name: Vellevelorani
  • Company Name: Libero Hong Kong Limited
  • Registered Address: Unit 706, 7/F., Tower 2, South Seas Centre, 75 Mody Road, Tsim Sha Tsui, Hong Kong
  • Website: vellevelorani.com
  • Email: support@vellevelorani.com
  • Phone: +1 (910) 773-3980

Get in touch